Some customers claim they are given dates they would get their money back – but then the money fails to arrive. Many customers have taken to Teletext Holidays’ Facebook page to complain about a lack of refund, and communication, from the company.Ī Facebook group called Teletext Holidays nightmare experience, complaints and awareness tells thousands of similar tales. They have now confirmed that I will receive my refund in 20 days but are refusing any form of compensation.” Social media action She said “In addition due to the delay being undue and that they have ignored every single consumer law that is in place to protect me, I am expecting a reasonable compensation. Teletext initially told Nele it was still waiting for this cash but later admitted it had been refunded by the airline. The flights for the trip were with Jet 2 which told Nele it refunded the money for the flights on 11 April. Nele Klinkosch is also a student and is owed nearly £800 from Teletext Holidays for a trip to Spain cancelled in March. But on 5 August he just received an email from Teletext saying that the company would no longer be responding to emails sent to its customer care email address. Only to be not replied to, or told a date for a refund, and now the date has passed with no further communication yet still no refund.”Īt one point Matthew was told he’d receive “more information” about his refund on 5 August. I have sent three emails, contacted them via their website, spoke to them on Twitter and called them spending over two hours on hold. Matthew said: “I had a holiday booked with Teletext for the start of July, which I wasn’t notified was cancelled until the day after I was due to be back. Ryanair cancelled the flights for the trip and notified the couple. Matthew Taylor, a 19-year-old student, and his girlfriend paid £1,377 for a week in Corfu in July. Cash-strapped students waiting for refunds
Teletext holidays hidden costs full#
Under ATOL rules, holiday firms are supposed to provide customers with full cash refunds within 14 days of a cancelled trip.īut Teletext Holidays has tried to fob off customers with refund credit notes or delayed refunds by saying it is still waiting for cash back from airlines. Many have spent several months trying to get their money back after their holidays were cancelled due to the pandemic. Thousands of Teletext Holidays customers have taken to social media to complain about the way they have been treated by the online travel agent.
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